Here’s one way that our presence on Twitter is helping the library.

Twitter user Tamikalashelle registers a complaint that she couldn’t find some info on our website and has a library question:

A DCPL twitterer (there are a few of us) responds in a pretty much classic “we’re here listening to you on Twitter” way:

This response evidently worked for her. She went from having a gripe with the library and saying negative things to being excited about the library and a vigorously retweeteing our stuff:

I’m not quite sure how to measure the effectiveness of a library’s presence on Twitter but as long as I keep seeing people communicating with the library and helping to amplify our voice it seems worth our time.

Kudos to whoever engaged this patron in conversation. Make yourself known in the comments!